Payment Policy

All prices are shown in NZ dollars and include GST.

All orders are shipped from New Zealand.

International orders may be subject to local taxes or duties, Modscene is not responsible for and has no control over these charges.

We accept Visa and Mastercard credit card payments via our online stores payment portal.

We also accept direct credit to our bank account in New Zealand only. If your payment is not received within 14 days of your order date, your order will be cancelled. Goods will only be shipped once payment has been received in full.

 

Delivery Policy

Modscene will deliver your order via courier or freight company to your specified address entered at checkout.

Deliveries are normally between the hours of 8.00am – 5.00pm during weekdays.

Urgent freight requests, private deliveries, deliveries to rural and remote areas may incur an additional delivery charge. Please enquire prior to placing an order. Delivery charges on the website are to ground level and easily accessible locations using a flat deck truck. Deliveries to commercial or business premises are to a loading zone only. We do not offer unpacking services on arrival to site. Deliveries that require lifting on site or to non-ground level locations will require additional charges. Please check what these will be before placing your order. 

Freight prices on the website are to mainland New Zealand only(North and South Islands). If you are placing an order from an offshore Island such as Great Barrier or Waiheke Island, please call or email us to check the delivery fees as the fees online won't be accurate for your location. We reserve the right to charge extra fees for any offshore deliveries, and/or to cancel your order if you aren't willing to pay these extra fees.  

If your order is via track and trace courier it will need to be signed for. Please make sure there is someone at the specified address to sign for the package. A card to call will be left if there is no one to sign for the delivery.

If your order is lost in transit or arrives with visible freight damage, please notify us as soon as reasonably possible so we can investigate with the freight carrier.

Freight acceptance Policy

We recommend inspecting your delivery before signing for it. If visible freight damage is present, please note "Damaged" on the freight documentation and notify Modscene immediately.

If freight damage becomes apparent after delivery, you must notify Modscene within 48 hours of receiving your order, together with photographs of the packaging and the damaged product. This enables us to lodge a claim with our freight carrier within the required timeframe.

Customers should retain the original packaging until the claim has been assessed and provide photographs of the packaging, freight label and damaged product upon request.

Where freight damage is not reported within 48 hours, Modscene may be unable to recover costs from the freight carrier and reserves the right to decline claims where the delay has prejudiced our ability to investigate or pursue the claim.

 

Manufacturing Defects

Every Modscene product is carefully inspected before dispatch. If you believe your product has a manufacturing defect, please notify us as soon as reasonably practicable after delivery, preferably within 48 hours where the defect is apparent, so we can assess the issue promptly.

If a manufacturing defect is confirmed, Modscene will, at its discretion, repair, replace or otherwise remedy the product in accordance with the Consumer Guarantees Act 1993.

Where inspection of the product is required, Modscene will provide instructions on the appropriate next steps.

 

Change of Mind

As every Modscene product is individually manufactured to order, each order is produced specifically for the customer. For this reason, we are unable to accept cancellations, returns or exchanges due to change of mind, incorrect selection or incorrect sizing once production has commenced.

 

Warranty Policy

Modscene products are manufactured for long-term performance and backed by a comprehensive warranty for added peace of mind.

Our warranty covers rotational moulded parts only made by Modscene Ltd. It does not cover other parts, such as steel or timber parts. 

1. a) You must be the original purchaser (the original invoice or order email will be required).
   b) If your product has a defect related to a production failure, not wear and tear.
   c) You must have purchased the product directly from us or an authorised reseller. (Proof of purchase will be required to demonstrate the origin of purchase e.g. original invoice or order email).
2. d) The 20-year warranty only covers items used in a residential application. Commercial or industrial application is covered by a 10-year warranty.

Our Modscene warranty does not cover the following:

1. a) Fair wear and tear, such as fading and standard wear from use.
   b) Improper care, alternation, misuse or accidental damage to the product.
   c) Force majeure, such as floods and earthquakes.
   d) Any repair work by unauthorised third parties on the products voids any warranties.

Government bodies such as councils are limited to a 10-year warranty period.  

Modscene cannot cover our planters if product failure is caused by incorrect plant choice. Some trees and plants will have root growth unsuitable for planters and will eventually destroy the planter due to root expansion. This is not covered by our warranty as it is out of our control regarding what is planted. 

This warranty applies only to products manufactured by Modscene and does not extend to third-party products or components supplied by others.

Our responsibility shall be limited to the repair or the replacement of the product at our sole discretion. Should no identical product be available, then a suitable alternative will be provided, as deemed by Modscene. Should no alternative be available, then we may provide a refund - the amount to be the original purchase amount.

To the extent permitted by New Zealand law, this warranty does not extend to indirect, incidental or consequential loss or damage.

This warranty does not affect and is in addition to any statutory rights you may have under New Zealand law.

If a suitable resolution can’t be reached by electronic communication methods, customers are obliged to return the product to us on request at their own cost for inspection to validate if the product is eligible for a replacement under this policy.

The warranty does not cover vandalism.  

The warranty covers planters sold in New Zealand only. Planters that are exported are not covered by this warranty.  

Replacement

Any approved warranty claim will be resolved within a reasonable timeframe, taking into account product availability and manufacturing requirements.

 

 

Privacy Policy

This privacy policy sets out how Modscene collects, uses and protects any information that you give us when you use this website. Modscene is committed to ensuring that your privacy is protected. The information that we learn from you, our customer, helps us personalize and continually improve the shopping experience at Modscene. Here are the types of information we gather:

Information You Give Us:

We receive and store any information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of the features. We use the information that you provide for such purposes as responding to your requests, to better understand your needs, customizing future shopping for you, improving our store, providing better service and communicating with you. While all care is taken to offer a secure system we cannot provide a 100% guaranteed secure system. Please note, the information you provide is provided at your own risk.
All data that you enter into UMS is your own and we claim no rights to it. Your data is stored at our highly secure data centers and backed up daily. We will never disclose any of your login information, we recognise this data such as names or contact details as your property, and will not sell or share any such data.

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use cookies and we obtain certain types of information when your web browser accesses Modscene. Several companies offer utilities designed to help you visit web sites anonymously. Although we will not be able to provide you with a personalised experience at Modscene if we cannot recognise you, we want you to be aware that these tools exist.

E-mail Communications:

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Modscene if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this by selecting “Unsubscribe” in the Newsletter menu or contact us by email requesting that you be unsubscribe.

Links to other websites:

Our website may contain links to other websites of interest. Once you have used these links to leave our website, you should note that we do not have any control over the other websites. Modscene cannot be responsible for the protection and privacy of any information which you provide while visiting those other sites, as this privacy statement does not govern those other sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Does Modscene share the information it receives with others?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only with the subsidiaries Modscene controls and as described below.

Agents:
We may employ other companies and individuals to perform functions on our behalf. Examples may include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing Credit Card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of Modscene and others:

We release account and other personal information when we believe release is appropriate to comply with law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Modscene, our users, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such features as Automatic Login. You can add or update certain information on pages such as those listed in the My Account pages. If you do not want to receive e-mail or other mail from us, please adjust your account to reflect this. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please email accounts@modscene.co.nz. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Conditions of Use, Notices, and Revisions:

If you choose to visit Modscene, your visit and any dispute over privacy are subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law. If you have any concern about privacy at Modscene, please send a thorough description to Modscene, and we will try to resolve it. Our business changes constantly. This Notice and the Conditions of Use will change also, and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. We may e-mail periodic reminders of our notices and conditions unless you have instructed us not to, but you should check our web site frequently to see recent changes.

Information You Provide Us:

You provide most such information when you search, buy, bid, post, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order; provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; by providing employer, school, or other such information; participate in Discussion Boards; or provide and rate Reviews. As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including the address and phone number; other people; content of reviews and e-mails to us; and financial information.

Automatic Information:

Examples of the information we collect and analyse include the Internet Protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history; the full Uniform Resource Locators (URL) clickstream to, through, and from our Web site, including date and time; cookie number; and products you viewed or searched for.

 

Gift Card Policy

Modscene Gift Vouchers have the following conditions:

a. The card/voucher is worth the value stated on the card/voucher.

b. The card/voucher cannot be exchanged for money and can only be used when purchasing on the Modscene website. 

c. The card/voucher has to be used within the time limit stated on the card/voucher. 

d. The dollar value stated on the card/voucher is GST inclusive. 

 

Customers Responsibility

Customers are responsible for ensuring products are installed, planted and used appropriately for their intended application. Modscene accepts no responsibility for damage arising from incorrect installation, unsuitable plant selection, unstable placement or misuse.