Refund policy
Any items with a manufacturing defect can be returned and must be shipped within 7 days of delivery date, in original/unused condition, and in the original packaging.
Please follow our instructions below if you wish to make a return.
- Inform us of your intent to return by emailing sales@modscene.co.nz
- Place the items in the original box / packaging.
- Ship your goods back to Modscene with your chosen courier or postal company at your expense. We recommend using a trackable and insured method so that your carrier will refund you in the event of theft or loss during delivery. Please keep a record of your tracking number.
Once these items have been received by Modscene in it’s original/unused condition, and in the original packaging, we will refund you the purchase price within 7 days.
Modscene will not accept returns that are based on a change of heart/change of mind so please ensure you are happy with the products prior to ordering.