Modscene will deliver your order via courier or freight company to your specified address entered at checkout.

Deliveries are normally between the hours of 8.00am – 5.00pm during weekdays.

Urgent freight requests, private deliveries, deliveries to rural and remote areas may incur an additional delivery charge. Please enquire prior to placing an order. Delivery charges on the website are to ground level and easily accessible locations using a flat deck truck. Deliveries to commercial or business premises are to a loading zone only. We do not offer unpacking services on arrival to site. Deliveries that require lifting on site or to non-ground level locations will require additional charges. Please check what these will be before placing your order. 

Freight prices on the website are to mainland New Zealand only(North and South Islands). If you are placing an order from an offshore Island such as Great Barrier or Waiheke Island, please call or email us to check the delivery fees as the fees online won't be accurate for your location. We reserve the right to charge extra fees for any offshore deliveries, and/or to cancel your order if you aren't willing to pay these extra fees.  

If your order is via track and trace courier it will need to be signed for. Please make sure there is someone at the specified address to sign for the package. A card to call will be left if there is no one to sign for the delivery.

If your order is lost in transit or arrives with visible freight damage, please notify us as soon as reasonably possible so we can investigate with the freight carrier.

Freight acceptance Policy

We recommend inspecting your delivery before signing for it. If visible freight damage is present, please note "Damaged" on the freight documentation and notify Modscene immediately.

If freight damage becomes apparent after delivery, you must notify Modscene within 48 hours of receiving your order, together with photographs of the packaging and the damaged product. This enables us to lodge a claim with our freight carrier within the required timeframe.

Customers should retain the original packaging until the claim has been assessed and provide photographs of the packaging, freight label and damaged product upon request.

Where freight damage is not reported within 48 hours, Modscene may be unable to recover costs from the freight carrier and reserves the right to decline claims where the delay has prejudiced our ability to investigate or pursue the claim.

Manufacturing Defects

Every Modscene product is carefully inspected before dispatch. If you believe your product has a manufacturing defect, please notify us as soon as reasonably practicable after delivery, preferably within 48 hours where the defect is apparent, so we can assess the issue promptly.

If a manufacturing defect is confirmed, Modscene will, at its discretion, repair, replace or otherwise remedy the product in accordance with the Consumer Guarantees Act 1993.

Where inspection of the product is required, Modscene will provide instructions on the appropriate next steps.

Change of Mind

As every Modscene product is individually manufactured to order, each order is produced specifically for the customer. For this reason, we are unable to accept cancellations, returns or exchanges due to change of mind, incorrect selection or incorrect sizing once production has commenced.